kanju Terms & Conditions
Sourcing
The Nature of Handmade
All of our products are handmade, many using genuine animal by-products and reclaimed materials local to the artisans. Due to the nature of our production methods and materials, each product can vary slightly in both dimensions and coloring. While we believe that these natural variations enhance the authenticity and beauty of each item, we understand that some customers will require more exact product information before ordering. In these instances, please email us at sales@kanjuinteriors.com and we will be happy to assist.
Payment Terms
Immediate Delivery and Online items must be paid in full at the time the order is placed.
Custom or overseas items purchased thru our showroom or a kanju sales associate require a non-refundable 50% deposit to initiate production. An additional 20% may be requested prior to international shipping, for large commercial orders. The remaining 50% is due prior to export (typically NET30 from deposit invoice date). Shipping cost ( if kanju is arranging) is to be paid prior to final dispatch and delivery, and can only be confirmed at that time via our 3rd party forwarders
Shipping Policy
All product pricing includes international shipping, FOB (freight on board) from our Showroom location in Dallas, Texas, with domestic freight being paid by the customer.
For custom orders and overseas stock, please allow 8 – 20 weeks for production and transport, depending on the product, volume, and country of origin (more precise estimates provided upon ordering).
Shipping and handling charges are based on your chosen method of shipment. It's kanju's policy to provide shipping quote estimates based on standard ground shipping. Once the product is received and ready for dispatch, a final shipping cost quote (if kanju is arranging) will be sent to the client for approval and is to be paid prior to dispatch and delivery.
Additional Shipping Charges
Additional shipping charges may apply to some items because of size, weight, or special handling that is required to make sure your order reaches you safely. These charges can include lift gates, storage, inside delivery, unpacking, etc.
Shipping Restrictions. Due to the contents of some products, orders containing these products are restricted to standard ground service in the Continental.
Returns & Exchange Policy
Reporting Damages / Defects
Please inspect all shipments immediately upon arrival and contact us within 48 hours of receipt to report damaged or defective shipments. Please include two or more photos of the damage being reported.
Whether or not an item is damaged will be at the discretion of kanju Interiors LLC. If we determine that damage was made during production or shipping, we will issue a Return Authorization Label, valid for 7 days.
Returned merchandise will be replaced with new merchandise, a credit for future orders with us, or a credit back to the original form of payment.
Returns & Exchange Process
Returnable items can be returned within 7 days of receiving the shipment. Returns must be completed by mail.
When shipping a return, please follow these guidelines:
- Contact sales@kanjuInteriors.com to request an authorized Return Label.
- Items must be returned in their original condition, with original packaging with all tags attached. Item packaging may include hangers, plastic wrap, boxes, warranty cards, accessories, and dust bags.
- Each item must be returned to a specific location. Please ensure only the items listed on your return label are included in the return package. Do not include other items.
We offer two refund options for returnable merchandise:
- You can select to return for merchandise credit and enjoy free return shipping. (Note: Air-shipping rates apply for Alaska and Hawaii.)
- You can select to return for a refund to the original form of payment minus a 10% restocking fee.
Due to their specialized manufacturing, some items are non-returnable.
Changing or Cancelling your order
Sometimes something happens and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately! Once your order has been processed in the warehouse (usually within 4-8 hours) and/or production has been initiated, we will be unable to make any changes to your order.