Opening Orders

A kanju Sales Representative will help tailor an opening order that makes sense in your store and fits your individual needs. Wholesale orders are subject to some minimum ordering requirements as follows:

• First orders with new clients are subject to a minimum value of $1500
• Garlic Gourd baskets have a minimum order quantity of 10 pieces (all orders, regardless of overall dollar minimum or client status)
• Kanju reserves the right to set minimum values or quantities for semi-custom orders, or any orders with special requirements

Wholesale Pricing

All prices are listed in US dollars. Prices are subject to change without notice. We will cover 50% of the shipping costs for any preorders placed in conjunction with one of kanju’s seasonal stock buys, 2 -4 times a year.

Payment

Immediate delivery items must be paid in full at the time the order is placed, including shipping. Pre-order items require a non-refundable 50% deposit to initiate production. An additional 20% may be requested prior to international shipping, for large commercial orders. The balance, including shipping costs to your location (if arranged by Kanju), is due prior to the release of the order in the US. Payments placed by credit card, in particular for pre-orders, may be subject to a 2.5% credit card processing fee at kanju’s discretion.

Order Change

Due to processing time & inventory availability, we cannot guarantee to honor change requests to orders after purchase. Please make sure to carefully review your order before submitting it. Any variation to any order must be agreed to in writing. The total price may alter as a result of any variation and the Buyer agrees to pay any increase.

Product Availability 

All orders are subject to product availability. We will inform you of availability upon ordering. If ordering products from existing stock, please allow 2-4 weeks for the processing and delivery of your order. We will attempt to better these times whenever possible. If a quick turnaround time is needed, please advise and we will assess viability. If any items are out of stock, we will notify you promptly after your order is submitted and advise on their pending availability.

Due to the fact that our products are handmade and produced overseas in countries that can face infrastructure challenges, please be aware that we have select stock quantities on some items.

Shipping

Shipping charges will be included in your invoice and communicated at the time we confirm your order. Additional charges and/or shipping delays that result from a change or situation beyond the control of Kanju Interiors will be passed along to the customer; such additional charges are the responsibility of the customer and must be paid prior to delivery of goods, and shipment delays beyond kanju’s control also do not create grounds for cancellation of any orders. All shipping costs must be paid in full before we release the items for final delivery.

Due to the nature of our products, we cannot ship to post office box addresses.

Backorders

Out of stock goods will be back-ordered and shown on your invoice. If back-ordered goods are in stock at the time of your next order they will be added to your order without duplication. Outstanding back-orders will be shown on each invoice. If you wish to cancel any back-order or do not have back-orders listed at all, please inform us.

Third-Party Sites

All approved kanju Interiors wholesale accounts are permitted to sell kanju products on their privately-hosted website and in their brick and mortar store only unless otherwise noted. Resellers are not permitted to sell kanju products on third-party e-commerce sites, including (but not limited to) Amazon.com, Ebay.com, Walmart.com, etc. Failure to adhere to this policy may result in the termination of the wholesale account.

Returns, Exchanges, & Cancellation Policy

Any merchandise damaged out of kanju’s immediate possession and control will be charged immediately as a final sale. Please inspect all shipments immediately upon arrival and contact us within 48 hours of receipt to report damaged or defective shipments. Please include one or more photos of the damage being reported. Whether or not an item is damaged will be at the discretion of Kanju Interiors LLC. If we determine that damage was made during production or shipping, we will issue a Return Authorization Number and Authorization Label, valid for 15 days. Returned merchandise will be replaced with new merchandise, a credit for future orders with us, or a credit back to the original form of payment. Due to their specialized manufacturing, customized items are non-returnable. If you receive a defective item, please contact us at kanju-wholesale@kanjuInteriors.com with details of the product and the defect. 

Upon receipt of the returned product, we will fully examine it and notify you via e-mail whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by the client. You are responsible for any loss or damage during shipment.

Once your order has been processed in the warehouse (usually within 48 hours) and/or production has been initiated, we will be unable to guarantee any changes to or cancel your order. 

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